To Our Valued Customers,
As the world and communities around us continue to feel the increased impact of Coronavirus, we feel it is necessary to share with you what we are doing to help keep people safe and healthy.
At Restaurant 17, we strive to take great care of the people in communities in which we serve and intend
on doing just that. As part of our protocols, our restaurant has increased the frequency of our always diligent cleaning and disinfecting procedures in order to maintain a healthy environment for our customers. We have increased our support of local farmers affected by the many markets and restaurant closures by partnering with them to supply us with fresh produce.
In order to maintain our ability to serve our community, we will soon be implementing delivery services within a 15-mile radius including The Cliffs communities, along with curbside pick-up as long as you call ahead. We will have a special Bistro-style delivery menu during this time. Of course, in order to maintain the health and safety of both our employees and customers, all deliveries will be made with gloves on.
From food safety to health and hygiene to cleaning and sanitation, we have allocated an abundance of resources into building guidelines that go above and beyond FDA and DHEC requirements.
We thank you for your patience as we navigate this challenging situation one day at a time and further determine how best to continue serving our
Sincerely, Restaurant 17
If you’re like me, you’ve been in disbelief these last few days. Issues with the COVID-19 virus have escalated so quickly that we’re all left wondering what to do next.
I’m writing to let you know that at Hincapie, we have a plan. Because you’re a part of the Hincapie Family, I wanted to keep you abreast of what we’re doing.
In our Greenville office, we have instructed all employees to work from home to protect their health and well-being. We’ve set up an internal system to ensure that all processes run smoothly so that we may continue to take care of all of your needs. If employees do come into our office, they are diligently washing their hands and sanitizing work spaces.
Meanwhile, our factory in Medellin continues to run as normal. Thus far, Colombia has only experienced a few cases of the virus, but the factory has their own protocol should the virus spread to their area. At the moment, they've been instructed to stop their work every two hours to thoroughly wash their hands. In addition, all equipment and work spaces have been cleaned with soap and alcohol.
In addition, the next few Gran Fondo Hincapie events have posed a challenge for us. As some of you may know already, we were forced to postpone the Gran Fondo Hincapie-Fort Worth ride, which was slated to happen March 28. Likewise, our staff convened this morning regarding the Chattanooga ride set for May 2, and we have made the decision to postpone this ride until the summer. We’re finalizing details now and will publish the adjusted date for the Chattanooga ride in the next few days. Those who were already registered for the Chattanooga ride will be alerted via email. I’m sure this news is frustrating to hear, but this postponement is in accordance with the CDC’s requirements of cancelling or postponing any mass gatherings of more than 50 people for the next eight weeks.
Though this time is a difficult one for us all, I urge you to stay positive and take advantage of the extra moments to be at home with family. I’m sure you’d agree that no matter the amount of races missed or events postponed, our top priority is always our family.
Be safe and healthy.